Our commitment to privacy is as follows: Ezpest Inventory has never sold your information for advertising purposes, nor will we ever make money by showing you other people’s ads. We’ve taken this strategy for years and will continue to do so. This policy explains how we collect information about you, how we use it, who has access to it, and what you can do about it.
What this policy covers
We value your privacy and strive to be clear in how we collect, use, and disclose information about you. This policy is designed to assist you in understanding:
- What information about you do we collect
- How we make use of the data we acquire
- How do we share the data we collect
- How we store and protect the data we collect
- How to get access to and manage your data
- How do we transmit the data we collect globally
- Other vital information about privacy
When we provide the Services under contract with an organization (for example, your employer), the information processed by the Services is in the control of that organization. Please see the Notice to End Users section below for more information. This policy does not apply to the extent that we process personal information on behalf of such organizations as a processor.
What information we collect about you
As further detailed below, we collect information about you when you offer it to us, when you use our Services, and when other sources send it to us.
We’ll use the information you provide us.
We obtain information about you when you enter it into the Services or provide it to us in another way.
Account and Profile Information: When you register for an account, establish or alter your profile, set preferences, sign up for or make purchases through the Services, we collect information about you. When you register for the Services, for example, you supply your contact information and, in some cases, billing information. You can also customize your profile information by adding a display name, profile photo, title, and other facts to be displayed in our Services. When you pick settings within the Services, we keep note of your preferences.
You provide content through our products: We gather and retain content that you post, email, receive, and share through into the Ezpest Inventory products you use. This content includes any personal information you choose to include. The summary and description submitted to an issue, the pages you create, the names, your requests, information, any tales or feedback you provide to us are all examples of content we gather and store. The files and links you upload to the Services are likewise considered content.
You provide content on our websites: Our websites, which we own or control, are also part of the Services. Other content you provide to these websites, which may include social media or social networking sites run by us, is collected. When you submit comments or participate in interactive features, surveys, promotions, activities, or events, for example, you provide content to us.
Information through our support channels: Our customer service is also part of the Services, and you can use it to submit information about a problem you’re having with one of them. You will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots, or information that would be helpful in resolving the issue, whether you designate yourself as a technical contact, open a support ticket, speak directly with one of our representatives, or otherwise engage with our support team.
Payment Information: When you register for certain paid Services, we gather payment and billing information. When you register, for example, we ask you to designate a billing representative and provide their name and contact information. Payment information, such as credit card numbers, may also be provided, which we gather via secure payment processing providers.
Information we collect automatically when you use the Services
When you use our Services, such as browsing our websites and completing certain actions within the Services, we collect information about you.
Your use of the Services: When you visit and interact with any of our Services, we collect certain information about you. The features you use, the links you visit, the type, size, and filenames of attachments you upload to the Services, frequently used search phrases, your progress, and how you engage with others on the Services are all part of this information. We also gather information about the teams and people you work with, as well as how you cooperate and communicate with them, such as who you collaborate and communicate with the most. If you use the Services on a server or in a data center, the information we collect about your use of the Services is limited to data about how you interact with and use features in the Services, in addition to the content-related information described above under “Content you provide through our products.” Server and data center administrators can use the administrator settings to disable our collection of this information from the Services, or they can block transmission at the local network level to prevent this information from being shared with us.
Device and Connection Information: We gather data from your computer, phone, tablet, or other devices that you use to access the Services. When you install, access, update or use our Services, this device information includes your connection type and settings. We also gather data about your operating system, browser type, IP address, referring/exit pages, device identifiers, and crash data via your device. To offer you with a better Service experience, we use your IP address and/or country preference to approximate your location. The type and settings of the device you use to access the Services determine how much information we gather. Server and data center Service administrators can disable the collection of this information via administrator settings, or block transmission at the local network level to prevent this information from being shared with us.
Cookies and Other Tracking Technologies: Cookies and other tracking technologies are used by Ezpest Inventory and our third-party partners, such as our advertising and analytics partners, to offer functionality and to recognize you across multiple Services and devices. Please see our Cookies and Tracking Notice for additional information, including instructions on how to control or opt-out of these cookies and tracking technologies.
Information we receive from other sources
Other Service users, third-party services, our connected companies, social media platforms, public databases, and our business and channel partners all provide us with information about you. We may combine this information with data gathered through the other methods outlined above. This allows us to keep our records up to date and enhance them, identify new customers, produce more customized advertising, and propose services that might be of interest to you.
Other users of the Services: When other users of our Services contribute content through the Services, they may provide information about you. Other Service users may also supply us with your email address in order to invite you to the Services.
Other services you link to your account: When you or your administrator integrate third-party apps or link a third-party service with our Services, we acquire information about you. For example, if you create an account or enter into the Services with your Google credentials, we obtain your name and email address in order to authenticate you, as permitted by your Google profile settings. You or your administrator may also combine our Services with other services you use, such as allowing you to access, save, share, and modify third-party material using our Services.
Your administrator, for example, may authorize our Services to communicate with a third-party reporting service so that your organization can assess how the Services are being used. When you link or integrate our Services with a third-party service, the information we collect is determined by the third-party service’s settings, permissions, and privacy policies. To understand what data may be revealed to us or shared with our Services, you should always check the privacy settings and notices of these third-party services.
Ezpest Inventory Partners: Our solutions are supported by a global network of partners who provide advisory, implementation, retraining, and other services. Some of these partners also assist us in marketing and promoting our Services, as well as generating leads and reselling them. These partners provide us with information such as billing information, billing, and technical contact information, company name, Ezpest Inventory Services you have purchased or may be interested in, evaluation information you have provided, events you have attended, and the country in which you are located.
Other Partners: We get information about you and your actions on and off the Services from third-party partners, such as advertising and market research firms that provide us with data about your interest in and engagement with our Services and online advertisements.
Third-Party Providers: We may obtain information about you from third-party business information providers and publicly available sources (such as social media platforms), such as physical mail addresses, email addresses, phone numbers, intent data (or user behavior data), IP addresses, and social media profiles, for the purposes of delivering personalized communications, event promotion, and profiling.
How we use the information we collect
Which Services you use, how you use them, and any choices you’ve communicated to us all influence how we utilize the information we collect. The purposes for which we use the information we collect about you are listed below.
To provide the Services and personalize your experience: We use information about you to deliver the Services to you, which includes processing transactions with you, authenticating you when you log in, providing customer assistance, and operating, maintaining, and improving the Services. For example, we identify you to other Service users using the name and photograph you supply in your account. Our Services also include tailored features that personalize your experience, boost your productivity, and improve your ability to collaborate effectively with others by automatically analyzing your team’s activities to deliver the most relevant search results, activity feeds, notifications, connections, and recommendations to you and your team. To customize the content and experience you receive on our websites, we may utilize your email domain to infer your association with a specific organization or industry. We combine information about you and your activities when you use various services to deliver an integrated experience, such as allowing you to find information from one Service while searching from another or presenting relevant product information when you browse our websites. We will personalize your experience and tailor our communications and offers to you based on your interactions with products and adverts.
For research and development: We’re continually exploring new ways to improve our Services by making them smarter, quicker, more secure, more integrated, and more useful. To troubleshoot, identify trends, usage, activity patterns, and areas for integration, and to improve our Services and develop new products, features, and technologies that benefit our users and the public, we use the information and collective learnings (including feedback) about how people use our Services. To improve the feature, for example, we monitor recent user interactions and how often they are one another to display the most relevant relationships for users. When you use the search feature, we analyze and aggregate frequently used search phrases to improve the accuracy and relevancy of suggested subjects that appear automatically. In other situations, we utilize these insights to improve and create similar features across our Services, to better integrate the Services you use, or to provide you with insights based on how others use our Services. Certain new features are also tested and analyzed with a small group of users before being rolled out to all users.
To communicate with you about the Services: We use your contact information to send transactional communications, such as confirming purchases, reminding you of subscription expirations, responding to your comments, questions, and requests, providing customer support and sending you technical notices, updates, security alerts, and administrative messages, via email and within the Services. When you or others interact with you on the Services, we send you an email notification. We also send you personalized messages depending on your activities and interactions with us. Certain actions you take in the Services, for example, may automatically trigger a feature or third-party app suggestion in the Services that will help you complete that activity more quickly. We may also send you communications as you begin to use a particular Service to assist you in becoming more proficient with it. These communications are an integral element of the Services, and you cannot opt-out of them in most situations.
To market, promote and drive engagement with the Services: We use your contact information and information about how you use the Services to offer you promotional communications that may be of particular interest to you, such as emails and advertisements on the websites and applications of other organizations. We’ll also keep you informed about new Services, product specials, discounts, and sweepstakes. You can choose whether or not to receive these communications by following instructions under “Opt-out of communications.”
Customer support: We use your information to help you with technical problems, react to your requests for support, analyze crash data, and fix and enhance the Services. We share information with a third-party expert for the purpose of responding to support-related queries when you give us express permission to do so.
For safety and security: We utilize information about you and how you use the Service to verify accounts and activity, detect, prevent, and respond to potential or actual security problems, and monitor and guard against other harmful, deceptive, fraudulent, or illegal behavior, including breaches of Service regulations.
To protect our legitimate business interests and legal rights: We use information about you in affiliation with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger, or sale of a business when required by law or when we believe it is necessary to protect our legal rights, interests, and the interests of others.
With your consent: We utilize information about you for a specific purpose not indicated above if you have granted us permission to do so. With your permission, we may, for example, publish testimonials or featured customer experiences to promote the Services.
How we share information we collect
We create collaborative tools with the goal of making them useful to you. This entails sharing information with other parties and through the Services. We disclose the information we gather about you in the methods described below, including in the event of a company transfer. We do not sell personal information about you to advertising or other third parties.
Sharing with other Service users
We share certain information about you with other Service users when you use the Services.
For collaboration: You can produce material that may contain personal information about yourself and give others permission to see, share, edit, copy, and download it based on the settings you or your administrator (if applicable) choose. When you share or interact with specific material, some of the Services’ collaboration features reveal some or all of your profile information to other Service users. Please be advised that some portions of the Services may be made publicly available, which means that any content placed in that space, including personal information, may be publicly viewable, indexed by search engines, and returned in search results. From within the Services or by contacting the relevant administrator, you can check if particular Service properties are publicly visible.
Managed accounts and administrators: You can produce material that may contain personal information about yourself and give others permission to see, share, edit, copy, and download it based on the settings you or your administrator (if applicable) choose. When you share or interact with specific material, some of the Services’ collaboration features reveal some or all of your profile information to other Service users. Please be advised that some portions of the Services may be made publicly available, which means that any content placed in that space, including personal information, may be publicly viewable, indexed by search engines, and returned in search results. From within the Services or by contacting the relevant administrator, you can check if particular Service properties are publicly visible.
Community Forums: Our websites include blogs, forums, problem trackers, and wikis that are open to the public. Any information you offer on these websites, including profile information linked with the account you use to post the information, may be viewed, collected, and used by anyone who visits these websites. Even if you delete your account, your postings and certain profile information may remain. We strongly advise you to think about the sensitivity of any data you provide into these Services. Please contact us using the details provided below to request that your information be removed from our publicly available websites. We may not be able to erase your information in some situations, in which case we will notify you and explain why.
Sharing with third parties
We share data with third parties who assist us in operating, providing, improving, integrating, customizing, supporting, and marketing our Services.
Service Providers: Third-party service providers assist us with website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis, and other services, which may require them to access or use information about you. If a service provider needs access to information about you in order to execute services on our behalf, they do so under our supervision, with adequate security and confidentiality protocols in place to secure your data.
Ezpest Inventory Partners: To deliver and implement customer solutions centered on the Services, we collaborate with third partners who provide consulting, sales, support, and technical services. We may share your information with these third parties in order to assist with billing and collections, provide localized assistance, and provide customizations in conjunction with their services. We may also share information with these third parties if you have given us permission to do so.
Third-Party Apps: By installing third-party apps within the Services, you, your administrator, or other Service users can add new functionality or change the behavior of the Services. Third-party apps may have access to your account and personal information such as your name and email address, as well as any material you choose to utilize in conjunction with those apps if you do so. We have no control over the rules and processes of third-party apps, and this privacy statement does not apply to how they use your information. Before connecting to or utilizing third-party applications or services, we recommend that you read their privacy policies to understand more about their privacy and data handling practices. If you don’t want your personal information shared with these third parties, remove the app.
Links to Third Party Sites: The Services may contain links to other websites or services, some of which may have privacy policies that differ from ours. If you submit information to any of those third-party sites, their privacy rules, not this one, govern your information. We recommend that you read the privacy policies of any website you visit carefully.
Third-Party Services: Through the Services, we may provide you with the ability to engage with or exchange information with third parties. When you interact with these third parties on purpose, we may exchange or receive information from them, depending on your privacy settings on the third-party service. Contact information, identification, and demographic data, as well as device information and IDs, are examples of this type of data. You should always review the privacy settings and notices of these third-party services to understand how they may use your data.
Third-Party Widgets: Widgets and social media features are included in several of our services. These widgets and features may gather your IP address, which page on the Services you are viewing, and establish a cookie in order for the feature to work properly. Widgets and social media elements are hosted by a third party or on our Services directly. You should always review the privacy settings and notices of these third-party services to understand how they may use your data.
With your consent: When you give us your permission, we share information about you with third parties. On our public websites, for example, we frequently provide personal testimonials from delighted consumers. We may publish your name alongside the testimonial with your permission.
Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights: We may reveal details about you with a third party in exceptional circumstances if we trust it is reasonably necessary to (a) comply with any applicable law, regulatory, legal process, or governmental request, including to meet national security requirements, (b) enforce our agreements, policies, and terms of service, (c) protect the security or integrity of our products and services, or (d) protect Ezpest Inventory, our customers, or the public from harm or illegitimacy. See our Guidelines for additional information on how we respond to government requests.
Sharing with affiliated companies
Ezpest Inventory companies: We share the information we collect about you with other corporate affiliates so that we can operate and develop our products and services, as well as provide you with other affiliated services. Companies that own or operate the Services are included in this category.
How we store and secure the information we collect
Information storage and security
To protect the information we store, we apply industry-standard technical and organizational procedures.
While we implement safeguards to protect your information, no security system is impenetrable, and due to the inherent nature of the Internet, we cannot guarantee that information is completely safe from intrusion by others while being transmitted over the Internet, stored on our systems, or otherwise in our care.
If you utilize our server or data center services, you, not Ezpest Inventory, are responsible for safeguarding storage and access to the information you provide into the services. We strongly advise server or data center users to set up SSL to prevent information from being intercepted while being transported over networks and to limit access to databases and other storage sites.
How long do we keep information
The length of time we keep information on you is determined by the type of information we gather, as described in more detail below. After that period, we will either delete or de-identify your data, or if that is not possible (for example, because the data is saved in backup archives), we will securely preserve and isolate your data from further use until deletion is possible.
Account information: We keep your account information for as long as your account is active, as well as for a reasonable period beyond that in case you wish to reactivate the Services. Some of your information is also kept on file to comply with our legal requirements, resolve disputes, enforce our agreements, support company operations, and continue to develop and enhance our Services. We take steps to remove information that directly identifies you from the information we maintain for Service improvement and development, and we only utilize the information to reveal collective insights about the use of our Services, not to analyze personal characteristics about you.
Information you share on the Services: Some of your information and content will be retained in your account are canceled or disabled so that your team members or other users can continue to utilize the Services. For example, we will continue to show messages you sent to the users who received them, as well as content you gave, but details that can identify you will be erased when asked.
Managed accounts: If you use the Services through an organization (for example, your workplace), we keep your information for as long as the administrator of your account requires.
Marketing information: We keep information regarding your marketing preferences for a reasonable period of time after you last exhibited an interest in our Services, such as when you last opened an email from us or stopped using your Ezpest Inventory account, if you have decided to receive marketing communications from us. We keep information gathered through cookies and other tracking technologies for a fair amount of time after it was collected.
How to access and control your information
When it comes to your personal information, you have a few options. The following is a list of those options, how to use them, and any constraints.
You have the right to seek a copy of your information, to object to our use of your information, to have your information deleted or restricted, and to have your information provided in a structured, electronic format. The tools and techniques for making these requests are described here. By entering into the Services and using the settings provided within the Services or your account, you can exercise some of the options. You may need to contact your administrator for assistance with your requests if the Services are handled for you by an administrator. For all other inquiries, please contact us using the information provided in the Contact Us section below.
Access and update your information: You can access and change certain information about yourself from inside the Service using our Services and relevant documentation (see Documentation and Help). For example, you can access your profile information from your account and use keyword searches on the Service to find material that contains information about you. You can alter content that contains information about you using the tools associated with that content and update your profile details in your profile settings.
Deactivate your account: You or your administrator may be able to deactivate your Services account if you no longer wish to use them. If you have the ability to cancel your own account, you can do so via your account settings. Please notify your administrator if this is not the case. Please contact the relevant support team if you are an administrator and are unable to cancel an account through your administrator settings. Please be advised that deleting your account does not remove your information; your information is still visible to other Service users as a result of your previous usage of the Services.
Delete your information: You can delete specific information about yourself from inside our Services and accompanying documentation. You can, for example, use the keyword search and editing tools connected with that content to remove stuff that contains information about you, and you can erase specific profile information from your profile settings. Please bear in mind that we may need to maintain certain information for record-keeping, to complete transactions, or to meet our legal requirements.
Request that we stop using your information: You have the right to ask us to cease accessing, storing, using, or otherwise processing your data if you believe we don’t have the necessary permissions. You can contact us to withdraw your consent to allow us to use your information for a specific purpose, but this will not impact any processing that has already occurred. You can also opt-out of our marketing usage of your information by emailing us at the address listed below. When you make such requests, it’s possible that we’ll require some time to investigate and respond. If there is a delay or a disagreement about whether we have the right to continue using your information, we will stop using it until the request is honored or the dispute is addressed, as long as your administrator does not object (where applicable).
Opt-out of communications: You can opt-out of receiving promotional emails from us by clicking the unsubscribe link in each email, updating your email preferences in your Service account settings menu, or contacting us at the address listed below to have your contact information removed from our promotional email list or registration database. You will continue to get transactional messages from us regarding our Services even if you opt-out of receiving promotional messages from us. Some notification messages can be turned off in your account settings. Please be aware that you will continue to get generic advertisements.
Data portability: Data portability refers to the capacity to get some of your data in a format that you can transfer from one service provider to another (for instance, when you transfer your mobile phone number to another carrier). This applies to part of your information, but not all of your information, depending on the context. We will supply you with an electronic file containing your basic account information as well as the information you generate on areas under your alone control if you request it.
How we transfer information we collect internationally
International transfers of information we collect
We gather information globally and may transmit, handle, and store it outside of your country of residency for the purpose of providing you with the Services, wherever we or our third-party service providers operate. We take precautions to protect your information whenever we transfer it.
International transfers to third parties: Some of the third parties mentioned in this privacy statement, who offer services to us under contract, are based in countries where privacy and data protection regulations may differ from those in your home country. We use the European Commission-approved standard contractual data protection clauses, binding corporate rules for transfers to data processors, or other appropriate legal mechanisms to safeguard the transfer of information of customers.
Other important privacy information
Notice to End Users
Many of our products are designed to be used by businesses. When the Services are made available to you through an entity (for example, your employer), that organization is the administrator of the Services and is responsible for the accounts and/or Service sites that it has control over. If this is the case, please address any data privacy concerns to your administrator, as your usage of the Services is governed by the policies of that organization. We are not responsible for an administrator’s organization’s privacy or security practices, which may differ from this policy.
Administrators are able to:
- require you to reset your account password;
- restrict, suspend or terminate your access to the Services;
- access information in and about your account;
- access or retain information stored as part of your account;
- install or uninstall third-party apps or other integrations
In some cases, administrators can also:
- restrict, suspend or terminate your account access;
- change the email address associated with your account;
- change your information, including profile information;
- restrict your ability to edit, restrict, modify or delete information
Even if the Services are not currently administered by an organization, if you are a member administered by an organization, or if you access the Services using an email address provided by an organization (such as your work email address), the owner of the domain associated with your email address (e.g. your employer) may assert administrative control over your account and use of the Services at any time. If this occurs, you will be contacted.
Our policy towards children
Individuals under the age of 18 are not permitted to use the Services. We do not intentionally collect personal data from minors under the age of eighteen. If we learn that a minor under the age of 18 has given us personal information, we will take steps to remove it. Please contact the relevant support team if you become aware that a kid has provided us with personal information.
Here’s what we won’t allow:
- Putting our systems’ integrity at risk. Probing, scanning, or testing the vulnerability of any system or network that hosts our services are examples of this. This prohibition does not apply to Ezpest Inventory-approved security evaluations.
- Attempting to gain unauthorized access to the services, connected systems, networks, or data by tampering with, reverse-engineering, or hacking our services, circumventing any security or authentication measures, or tampering with, reverse-engineering, or hacking our services.
- Changing, disabling, or compromising the integrity or functionality of services, connected systems, networks, or data
- Any messages to or from the servers that run the services must be decoded
- Overburdening or attempting to overwhelm our infrastructure by putting an abnormally huge load on our systems that require a lot of resources (CPUs, memory, disc space, bandwidth, and so on)
- Using “robots,” “spiders,” “offline readers,” or other automated systems to send more request messages to our servers in the same amount of time than a human might reasonably send using a conventional browser
- Going much beyond the use parameters indicated in the appropriate documentation for every specific service
- Falsely implying any sponsorship or association with Ezpest Inventory or any third party, or misrepresenting yourself or the origin of any content (including by “spoofing,” “phishing,” manipulating headers or other identifiers, impersonating anyone else, or falsely implying any sponsorship or association with Ezpest Inventory or any third party)
- Using the services to infringe on other people’s privacy, such as publishing or posting other people’s private and sensitive material without their express consent, or collecting or gathering other people’s personal information (such as account names or information) through our services.
- Using our services to stalk, harass, or make explicit threats of harm against individuals.
- Using the Services for any illegal purpose or in violation of any laws is strictly prohibited (including without limitation data, privacy, and export control laws)
- Using any method other than our publicly supported APIs to access or search any element of the services (for example, “scraping”).
- Using the services to transmit or generate unsolicited messages, advertisements, chain letters, or spam is prohibited.
- Unless Ezpest Inventory expressly permits it, we will not solicit our users for commercial purposes.
- Disparaging Ezpest Inventory or our vendors, affiliates, or partners
- Without a proper license, you are promoting or advertising products or services that are not your own.
If Ezpest Inventory (in its sole judgment) deems that a user has violated this Acceptable Use Policy, Ezpest Inventory may permanently or temporarily terminate or suspend a user’s account or access to the services without notice or liability, without impacting any other Acceptable Use Policy available to us.